FAQ

Q&A

1.we are maufacturer or a trading company?

We are a factory.

Founded in 1997, our company is one of the earliest Sino-British joint ventures in China. We specialize in the R&D, design, production, and sales of mid-to-high-end doors and windows, as well as modern prefabricated housing systems for military-civilian integration. We have two production bases covering approximately 70 mu (approximately 16 acres). We hold over 30 utility patents and are the first in the industry to obtain ISO9001 quality management system certification, UK PAS2, and EU CE certifications. Our products are exported to over 20 countries across Europe, the Middle East, and Southeast Asia. After nearly 30 years of growth and development, we have become a national benchmark for plastic-steel doors and windows and prefabricated housing. We were the first in China to introduce UK Profile-22 technology and are recognized as a "National Advanced Technology Enterprise in the Plastic-Steel Window Industry," a "Jiangsu Province High-Tech Enterprise," and an "Excellent Joint Venture in Suzhou."

2. How long is your delivery time?

We will provide special support to customers in case of emergency within 15-45 days after order confirmation.

3. How long is the warranty period of your products?

We offer a 1-year product warranty. If any quality issues occur, we will immediately provide you with replacement parts. If there is no stock, we need to order the material, which usually takes less than 25 days to deliver to you.

4. What is your payment method?

Usually wire transfer is used, 50% of the total amount is used as a deposit before delivery, and the remaining 50% is settled before the product leaves the factory.

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